Many business owners are faced with the problem of the expansion of telephone lines, the need to increase the communication load on the network and other difficulties in expanding the staff and hiring call-center operators.
Most often, business owners solve their problems by installing a PBX that solves the problem, but not as efficiently as they would like it to. Over time and with the development of technology, all of the above problems can be solved through a single VoIP system. Connecting your call center to an up-to-date IP communication, you will forget about the limitations.
Modern means of VoIP-communication can make it possible to save on calls to another city or country. Using IP telephony, you can set up a call center, even where it is seemingly impossible. The cost of VoIP-telephony installation is identical to that of installation of the office phone with one number. You will get multiple phone lines at your disposal, getting an opportunity to make simultaneous calls.
To begin with, you need to determine the level of call-center. There are 2 options of its organization - the connection of IP-telephony or installation of the VoIP-integrated system.
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In the first case, an IP phone is connected to a local network, interacting with IP-PBX. For multi-channel communication the X-Pro program is applied. It is set via a SIP Proxy. For low-priced overseas communication the service providers connect the direct numbers of the country they want to call.
In the second case, you should purchase adapters with several ports and connect to the network. However, frequent communication failures when the load is high, suspension and data loss are constant companions of this kind of telephony, especially when it comes to the further expansion of lines for call termination.
The best option is a multi-channel gateway connection that allows saving on the extension lines and making VoIP-connection stable. A compact 4, 8, 16, 32-channel multi-unit is low-cost and its maintenance is inexpensive when compared with traditional networks. To realize this idea, you need a gateway, computer, and the proper connection.
The VoIP GSM gateway can receive calls via several channels. This type of communication is of a higher quality. If one staff member cannot pick up the phone on any line of, the call goes to the next. The device allows you to divert calls, send and receive messages and files, and identify the numbers. Calls are registered in the database using CDR recording, indicating the call duration and reason for its completion.
The VoIP technology allows taking into account all calls from customers, even those who were not able to get through. If you cannot receive calls, they can be forwarded to mobile phones of employees. This type of communication is right for the call termination business, for consulting and service companies when the income depends on the numbers dialed.
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