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Callback Service in VoIP Telephony
Callback Service in VoIP Telephony
15-Feb-2017 15:17

Callback Service in VoIP Telephony

There is a very wide range of features of VoIP telephony. Its functionality can be successfully applied to improve communication efficiency. One of the advantages of this type of communication is a function of the auto attendant or the Callback, used for the delivery of a callback to the intended subscriber.

Connecting this service saves resources and thus allows companies to increase their income. Callback became popular in call centers, businesses and service companies, travel and advertising agencies, online stores, that is, wherever active communication, a high level of service and increase sales are necessary.

The Callback function always allows you to call back your customers and communicate with them for free. Some companies set up their system in a way to be further able to forward calls to mobile phones and smartphones.

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But to efficiently communicate, you should install GoIP and set up the Callback function via the API trigger. However, many business leaders are not willing to bother setting up and installing VoIP-devices and order comprehensive "turnkey" services from providers that grant access to the system and this feature as well. To do this, you need to install a modem to connect to the server of the provider and sign up for the cloud service.

When you receive a call from a person who wants to make a call, a request for a callback is made, and the system records it. After some time a connection is established. A call is considered to be an incoming one, and the user does not have to pay for it. VoIP providers usually connect CallBack feature for free, when you order a comprehensive package of services for offices.

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