Currently, more and more offices are using modern communication systems. Many managers want to organize efficient VoIP communications for the company employees to speak with customers.
Today, in the communications market, mobility, efficiency, high connection speed, and excellent communication quality are in demand. To do your job efficiently, you do not necessarily have to be in the workplace and receive calls. Unlike traditional telephony and GSM-format, VoIP combines all means of communication in one system, including the Internet, a computer, traditional telephony and cellular communication, which allows you to always get in touch with subscribers, regardless of their location. To do this, it is enough to have users connected to the VoIP system, with call forwarding to their personal/corporate phones.
In addition, by means of VoIP technologies, it is possible to set the order for processing calls, receive reports on the operation of the system, etc. Details of each call are stored on the IP telephony server as CDR (call data records). Each of them contains the following data: the of the dialed and called subscriber’s number, the IP address, the duration of the call, the time of making/receiving the call and the reason for its completion. Such information helps to monitor the productivity of the workflow.
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Using VoIP solutions, you can communicate by phone, send messages, hold webinars for training new employees, discuss important issues with representatives of branches, etc. The modern VoIP system is flexibly configured for any user needs.
When purchasing and connecting multi-channel equipment, additional telephone lines are not required. Call forwarding functions, video/audio conferencing, automatic number redialing and number identification can be used for free.
In order to have efficient communication, the VoIP system must be integrated with computer applications and external databases, and work together with CRM as well.
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