We continue familiarizing you with specific terms which are common in VoIP GSM termination sphere. While doing your business, you will surely come across them sooner or later.
- VoIP. Stands for Voice over Internet Protocol. A set of methods for providing two-way voice communication via the Internet. It has such additional communication features as video communication, messaging and conference communication. In GSM termination, calls are converted from VoIP format to GSM for earnings, using dinstar gsm gateway elastix or another gateway.
- Hybertone. The manufacturer of GoIP-gateways and SIM-banks equipment for traffic termination. Official website — http://www.hybertone.com/en/.
- SIP. Stands for Session Initiation Protocol. It is used to initiate a VoIP connection. It is considered the most advanced Internet protocol.
- IVR. Stands for Interactive Voice Response. Pre-recorded voice messages that are playbacked during the call. For example, during a call, the operator can transmit a message that you have run out of money on your account. For IVR termination, this is a problem, since such voice message is misleading the subscriber, which will degrade the ACD statistics (due to increased number of short calls). To resolve the issue, we recommend using the module Detect IVR from GoAntiFraud. In the framework of our ready-made business packages this module is provided free of charge.
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