The Program Module Call Center Elastix for Your Business
The Program Module Call Center Elastix for Your Business
17-Aug-2016 11:27

The Program Module Call Center Elastix for Your Business

If your business handles much information in the form of telephone queries, you cannot do without the organization of a call center, based on IP-telephony. Termination of calls via VoIP or GSM gateways will allow you to considerably save on your and program centers to service calls will allow having efficient communication with customers.

Nowadays, contact with clients is an acute need for companies selling software, consumer goods, computer equipment and so on. The VoIP call center will be a great solution for businesses that provide technical support over the phone.

Today the Elastix platform based on Asterisk is the most popular for VoIP telephony installation. If you are using elastix goip as a software PBX, you can connect the Call Centre module. Using it, you can create "campaigns" of incoming and outgoing calls, that is, to make and receive calls in a certain sequence. The predictive dialer installed in this software will call "target" phone numbers automatically.

The program module consists of two basic components:

  • Agent console with the web interface for easy use;
  • Call control interface.

The term "agent" means a call center operator, who communicates with the subscribers (customers).

Are you interested in VoIP technology? Are you looking for a reliable start-up in the telecommunications sector? You will be interested in the opportunity to start a GSM termination business. You can get the maximum profit making the minimal investment! We offer a turnkey GoAntiFraud solution for beginners, which includes opportunities for efficient VoIP termination, as well as a set of equipment by GoIP, EjoinTech & China Skyline at low cost.

Module functions

Software performs many functions, including:

  • Automatic calls to customers using a list of telephone numbers;
  • Multiple queues of calls;
  • Control of calls that the operator receives and makes;
  • Storage of operating scenarios created for the operators;
  • Call hold mode;
  • Creating predictive dialing plans;
  • Reporting on calls made in the system;
  • Predictive dialer.

How to get started with the module

To get started with the Call Center module, a few steps will suffice:

  • Installation of the software module (call "addon" menu in Elastix and click "install", the installation software will start automatically).
  • Creating a group with the settings for the operators (System -> Users -> Group: Create new group. To set up the permissions, go to the "Group Permissions" menu).
  • Creating users for operators (System -> Users -> Create new user). The module does not limit you on the number of users to be created.
  • Creating extensions. They should be created in accordance with the number of working operators. All agents must be assigned SIP numbers in Elastix and provide them with softphones to operate. Elastix module will transmit queues of calls to the SIP-numbers of operators.
  • Creating agents (Call Center -> Agent Options -> Agents: New agent). The system will automatically generate a password for the operator to have access to the call center.
  • Creating the necessary call queues. It is necessary to place agents’ numbers, for which we want to assign a specific queue. The A prefix is indicated before each assigned operator’s number.

With the proper setup, the Elastix Call Center module will ensure that operators efficiently communicate with customers.

GoAntiFraud offers you to start a profitable GSM termination business! If you are interested in VoIP technology, we will help you start your own business, yielding a stable income. By purchasing our comprehensive New Business package, you will start making money immediately! We will give you full technical support at all stages of business.
Start UP Light - $1300
If you purchase the START UP LIGHT package, you can get equipment at wholesale prices. Read more...
Start UP - $1900
If you purchase the START UP package, you can get equipment at wholesale prices. Read more...
DeLuxe - $5600
By purchasing the DELUXE package, you get equipment at wholesale prices. Read more...
DeLuxe Plus - $6700
By purchasing the DELUXE package, you get equipment at wholesale prices. Read more...
Ultimate - $10500
You are welcome to buy the ULTIMA package and get your equipment at wholesale prices. Read more...

Get free business advice

Get Consultation

Related Articles


Topex SIM-boxes: Difficulty of Settings

26 Aug 2016 14:49
The equipment from the Romanian manufacturer Topex gained popularity almost on par with GoIP products. The devices of this brand are widely used for GSM voice traffic termination; the only limiting factor for some businesses is the higher cost of Topex equipment, compared with that of GOIP. The mode...

Software and Hardware for GSM Termination. Important Tips

17 Jun 2016 08:41
The productivity of your VoIP-system depends on the choice of hardware and software, which means - the volume of spent traffic. Terminator must understand that the hardware and software for GSM termination are closely interlinked, and it is important to take into account this relationship for a prof...

Substitution of IMEI in Dinstar GSM Gateways

26 Sep 2016 08:49
Substitution of IMEI (unique identification number of the device) allows the terminator to successfully get past AntiFraud systems. If the GSM gateway does not perform this function, your service provider ill suspect the use of numerous SIM-cards under the same IMEI. After all, the real user cann...

Repeaters to Amplify GSM Signals

02 Aug 2016 13:42
It is known that the terminator should provide a high quality of the route to sell it profitably. The route will be in demand among the originators only if the ACD and ASR performance are up to par. These figures describe the number of successful calls, that is, those that last for more than 0 secon...

Setting up Remote IP-phones, Softphones for 3CX

21 Sep 2016 13:39
The need to remotely set up routers, ip telephones and softphones arises when you have to connect remote users to an IP PBX 3CX. Thus, it is possible to combine multiple company branch offices in a single corporate VoIP network, and also to provide communication with freelancers working at home. ...

STUN Protocol in VoIP Telephony

28 Sep 2016 13:54
Current routers with voip have built-in STUN. Because of this they can effectively bypass the NAT mechanisms. STUN abbreviation can be deciphered as Simple Traversal of UDP through NATs, which means "easy circumvention of UDP through NAT". This protocol helps to route packets of devices that are ...

The Use of SIM-banks in the VoIP GSM Termination

07 Jun 2016 09:22
The GSM termination of voice traffic is difficult to carry out without the appropriate equipment. In addition to VoIP gateways, so-called SIM-banks or SIM-boxes intended for the storage of large quantities of SIM-cards are used. Their use is especially important to those terminators, who provide lar...

China Skyline Equipment for Efficient VoIP-termination

27 May 2016 11:24
To start a new business project and make it profitable is not that difficult task if you understand what the industry is the most resistant to economic crisis. To date, the telecommunications market is this area. Mobile GSM communication and VoIP are one of the most profitable and fastest growing bu...


GoAntiFraud GoAntiFraud GoAntiFraud GoAntiFraud GoAntiFraud GoAntiFraud GoAntiFraud GoAntiFraud GoAntiFraud