If your business handles much information in the form of telephone queries, you cannot do without the organization of a call center, based on IP-telephony. Termination of calls via VoIP or GSM gateways will allow you to considerably save on your and program centers to service calls will allow having efficient communication with customers.
Nowadays, contact with clients is an acute need for companies selling software, consumer goods, computer equipment and so on. The VoIP call center will be a great solution for businesses that provide technical support over the phone.
Today the Elastix platform based on Asterisk is the most popular for VoIP telephony installation. If you are using elastix goip as a software PBX, you can connect the Call Centre module. Using it, you can create "campaigns" of incoming and outgoing calls, that is, to make and receive calls in a certain sequence. The predictive dialer installed in this software will call "target" phone numbers automatically.
The program module consists of two basic components:
The term "agent" means a call center operator, who communicates with the subscribers (customers).
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Software performs many functions, including:
How to get started with the module
To get started with the Call Center module, a few steps will suffice:
With the proper setup, the Elastix Call Center module will ensure that operators efficiently communicate with customers.
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